Refund and Cancellation Policy

This policy applies to all customers, website visitors, and business partners who interact with our paint products and services.

1.1 Cancellation by the Customer

  • Order Processing: You may cancel your order within [insert time frame, e.g., 24 hours] of placing it, provided that the
    order has not yet been processed or shipped. To cancel an order, please contact our customer support team
    immediately at info@mubahmart.com or +971 4 250 9400.
  • Custom Orders: Orders for custom-mixed paint or personalized products cannot be canceled once the order has been
    processed. Please review your order carefully before confirming your purchase
  • Refund for Canceled Orders: If your order is canceled successfully within the specified time frame, we will process a
    full refund to the original payment method within [insert time frame, e.g., 5-7 business days].

1.2 Cancellation by Muba Mart

  • Right to Cancel: We reserve the right to cancel your order at any time due to circumstances such as stock
    unavailability, pricing errors, or issues with payment authorization. In such cases, we will notify you promptly and
    provide a full refund.

2. Returns and Refunds

2.1 Return Eligibility

  • Standard Products: You may return unopened and unused products within [insert time frame, e.g., 30 days] of
    delivery for a refund or exchange. The product must be in its original packaging and in the same condition as when it
    was received. 
  • Non-Returnable Items: Custom-mixed paint, opened paint cans, and personalized products are not eligible for return
    unless they are defective or incorrect.

2.2 Return Process

  • Return Authorization: Before returning a product, please contact our customer support team at info@mubahmart.com or
    +971 4 250 9400 to obtain a Return Authorization Number (RAN). Returns without a RAN may not be accepted.
  • Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the product was
    defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we are
    not responsible for lost or damaged returns.

2.3 Refund Process

  • Inspection: Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria.
    If the return is approved, we will process your refund within [insert time frame, e.g., 7-10 business days].
  • Refund Method: Refunds will be issued to the original payment method used during the
    purchase. Please note that it may take additional time for the refund to appear in your account,
    depending on your payment provider.
  • Restocking Fee: A restocking fee of [insert percentage, e.g., 10%] may apply to returned
    products, except in cases where the product was defective or incorrect.

3. Exchanges

3.1 Exchange Eligibility

  • Product Exchanges: If you received a defective or incorrect product, you may request an exchange within [insert time
    frame, e.g., 30 days] of delivery. Please contact our customer support team to initiate the exchange process.

3.2 Exchange Process

  • Return of Original Product: To process an exchange, the original product must be returned in accordance with our
    return process. Once we receive and inspect the returned product, we will ship the replacement product to you at no
    additional cost.
  • Custom Orders: Custom-mixed paint or personalized products are not eligible for exchange unless they are defective
    or incorrect.

4. Damaged or Defective Products

4.1 Reporting a Defect

  • Inspection Upon Delivery: Please inspect your order upon delivery. If you receive a product that is damaged or
    defective, contact us within [insert time frame, e.g., 7 days] of delivery with your order number and a description of
    the issue, including photos if possible
  • Custom Orders: Custom-mixed paint or personalized products are not eligible for exchange unless they are defective
    or incorrect.

4.2 Resolution

  • Replacement or Refund:  If the product is confirmed to be defective or damaged, we will offer you the option of a
    replacement product or a full refund, including any applicable shipping costs. We will cover the cost of return shipping
    for defective or damaged products.

5. Contact Information

  • Customer Support: If you have any questions or need assistance with your order, please contact our customer
    support team at info@mubahmart.com or +971 4 250 9400.
  •  Mailing Address:
    Mubah Mart,
    46/47 Al Nakheel Centre Deira].

6. Changes to This Policy

  • Modifications:We may update this refund and cancellation policy from time to time to reflect changes in our
    practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and your
    continued use of our services after such changes constitutes your acceptance of the revised policy.